Avaya 3000.3

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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?

A) All of the CCR licenses are being used.
B) The CCR Agent is not a CCR administrator.
C) The CCR Agent is in After Call Work (ACW).
D) The CCR Agent is not logged into the telephone.
E) The CCR Agent is checked on the user's telephony tab.

2. When configuring an SCN backup link on the IP Office, what is the maximum number of links that can be programmed on a system?

A) Limited to the number of systems in an SCN
B) There is no limit.
C) One backup per system
D) Not a supported feature

3. A customer uses a call accounting system and account codes in the IP Office to keep track of billable spent with their clients when on the telephone. They want to have the IP Office automatically associate the account code when calls are made to or from their clients.

A) Enable Forced Account Code on the Incoming Call Rout created for the client CLI.
B) Add the Client CLI information to the Incoming Call Route.
C) Add the ClI information to the Account Code.
D) Enable CLI tracking

4. After upgrading an IP Office to an IP500v2, a customer reports that their third-party call accounting software does not connect to the previously installed IP Office Delta Server. How can this be resolved?

A) Re-evaluate the accounting package since IP Office does not support Delta Server beyond 5.0.
B) Upgrade Delta Server to the latest release using the IP Office Admin software.
C) Change the default port of 8080 for the Delta Server to a different port number to avoid the port conflict.
D) Set the IP Office CDR Record Format to Enhanced using the IP Office Manager application.

5. A customer has multiple IP Offices connected using IP trunks. The systems have installed and working for over three years. Users recently are reporting that they are not able to dail between sites. Which three actions would be considered best practice approaches for resolving the issue?
(Choose three.)

A) Duplicate the issue and obtain traces.
B) Upgrade or downgrade the IP Office core software to fix the issue.
C) Test and document the results of the implemented solution.
D) Research possible causes and implement a solution
E) Replace hardware outside warranty.

Solutions: