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Microsoft MB2-714
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MB2-714 Real Exam Prep DEMO
Question 1: While viewing open cases on an interactive dashboard in the integrated service hub, yourmanager informs you that there is a recall on a new product.
The cases associated to the new product must not affect the customer support agreement and must
be moved to a queue named Recall Queue for processing.
You discover that a case regarding the recalled product is assigned to you.
You need to manage the case based on guidelines provided by the manager.
What are two possible actions that achieve the goal? Each correct answer presents a complete
solution.
A. Merge
B. Assign
C. Apply Routing Rule
D. Do not decrement entitlement terms
E. Add to Queue
Correct Answer: DE
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