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Question 8: A user named User1 creates a new case for a customer. The case is assigned to a queue named
Help
Desk.
A user named User2 claims the case from the queue and resolves the case.
The customer reports that the issue still exists. A user named User3 reopens the case.
You need to identify the current owner of the case.
Who should you identify?
A. the Help Desk team
B. User1
C. User2
D. User3
Correct Answer: A
Claim = Pick = assign the record to the user
1   2   3   4   5   6   7   8   
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