Avaya 3302

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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer plans to integrate Avaya Contact Center Control Manager (ACCCM) with Active Directory. Which statement describes the ACCCM requirement that is mandatory for connectivity?

A) Windows servermustbe 2008 R2 64-bit.
B) Provisioning servermust run with Administrative Domain Account.
C) The ACCCM server must be a member of the domain or a trusted domain.
D) The LDAP Port must be 636.

2. A customer with global services has installed Avaya Contact Center Control Manager (ACCCM). They would like to be able to add object names in local languages for their non- English sites. Which statement supports the customer's needs?

A) Enable Support Local Language in the System Parameters.
B) Select the language in the ACCCM userInterface Language Meld for each location.
C) Check all of the required languagesin the System Language field drop down box duringinstallation
D) Enter the language in the Language field that displays for each object.

3. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with Visual Phone capabilities. The administrator is trying to access the Visual Phone application to manage user's extension. However when the administrator launches the edit extension page, the View Visual Phone button does not appear. Which statement describes how to resolve the customer's problem?

A) Theadministrator musthaveVisual Phone permissions in ACCCMto see the View Visual Phonebutton.
B) The administrator must first find the user in the Userstab to access the Visual Phone button.
C) The View Visual Phone buttonis located in the Visual Phonetab of the ACCCM administrator window.
D) The administrator must have access to the Standalone Application for the Visual PhoneinACCCMto see the View Visual Phone button.

4. Which Communication Manager (CM) ports must be enabled for Avaya Contact Center Control Manager (ACCCM) to connect with CM?

A) 5060 or 5061
B) 4022 or 4023
C) 65534 or 65535
D) 5022 or 5023

5. You are installing the Avaya Contact Center Control Manager (ACCCM) software for a standard solution. The software will be installed on a supported server with a supported Window 2008 operating system. The customer is not using one-X Agent Administration, nor do they need access to the Visual Phone website from within the ACCCM server.
Which is an installation prerequisite?

A) Microsoft MVC
B) Microsoft Silverlight
C) .NET Framework 4.0
D) Microsoft IIS

Solutions: