Avaya 3302

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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. The customer has Installed Avaya Contact Center Control Manager (ACCCM) and will be using ACCCM to manage their Avaya Quality Monitoring (QM) server.
Which database does the ACCCM connector log into on the QM server?

A) ws_portal
B) CRN_CS
C) ws_er
D) witness

2. What is the name of the license file for Avaya Contact Center Control Manager (ACCCM)?

A) 6.2_lic.xml
B) license.xml
C) acccm_6.2.lic
D) license.lic

3. What information is required to generate an Avaya Contact Center Control Manager (ACCCM) license file?

A) the TP address of the ACCCM server
B) the Windows 2008R2Enterprise Product Key
C) the MAC address of the ACCCM server
D) the server type and model number

4. When trying to login info the Avaya Contact Center Control Manager (ACCCM) web portal for the first time, you receive a message that the authentication failed. You know that you need to look in the c:\windows\system32 folder and the windows\syswow64 folders.
What is the name of the file you need to check?

A) passwd.conf
B) authconfig.xml
C) passwdconf.xml
D) nav360config.xml

5. The customer has requested that you integrate Avaya Contact Center Control Manager (ACCCM) with Avaya Quality Monitoring (QM). You believe that you have completed all steps of the Integration but the Integration is not working. Which statement describes the cause of this problem?

A) The login ID for the Web Service was not configured correctly.
B) The Database Port is setto 1433.
C) The Switch Number was not configured with the SYS_DEVICE_PKvalue obtained from the QM database.
D) The Web Service URL was not configured correctly.

Solutions: