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NO.1 You plan to bulk import new case records.
You do not want the service level agreement (SLA) to apply to the new cases.
What should you do?
A. Pause all SLAs.
B. Set the Disable the SLAs system option.
C. Set the Ignore SLAs import option.
D. Deactivate all SLAs.
Answer: D
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Explanation:
Ref: http://www.microsoft.com/en-us/dynamics/crm-customer-center/disable-or-enableservice-
level-agreements-slas-for-cases.aspx

NO.2 A customer with an open opportunity selects one of your company's competitors.
You need to change the status of this opportunity so that the opportunity no longer shows in Open
Opportunities.
What should you do?
A. Mark all activities on the opportunity as complete.
B. Activate all draft quotes related to the opportunity.
C. Close the opportunity as lost.
D. Change the estimated revenue to zero.
Answer: C
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Explanation:
Ref: http://www.microsoft.com/en-us/dynamics/crm-customer-center/close-an-opportunityas-won-
or-lost.aspx

NO.3 You lose an active opportunity and close it in Microsoft Dynamics CRM.
What are two results of closing the opportunity? Each correct answer presents part of the solution.
Choose two.
A. All activities associated with the opportunity are automatically deactivated.
B. The opportunity cannot be reactivated.
C. The opportunity is removed from the list of active opportunities.
D. Notes and attachments associated with the opportunity are saved for future reference.
Answer: C,D
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Microsoft MB2-704 Exam Name: Microsoft Dynamics CRM Application

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