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NO.1 Which process is responsible for managing relationships with vendors?
A. Change management
B. Supplier management
C. Service portfolio management
D. Continual service improvement
Answer: B
ITIL Exam Questions
NO.2 The experiences, ideas, insights and values of individuals are examples of which level of
understanding within knowledge management?
A. Information
B. Knowledge
C. Governance
D. Data
Answer: B
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