Exam Code: ITILExam Name: ITIL V3 Foundation
One year free update, No help, Full refund!ITIL Latest Dumps Total Q&A: 515 Questions and Answers
Last Update: 10-11,2016
ITIL Exam Cram Detail: ITIL Latest Dumps
NO.1 The BEST description of an incident is:
A. An unplanned interruption to service or a reduction in the quality of service
B. Any disruptionto service whether planned or unplanned
C. An unplanned disruption of service unless there is a backup to that service
D. Any disruption to service that is reported to the service desk, regardless of whether the service is
impacted or not
Answer: A
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NO.2 Which of the following are reasons why ITILis successful?
1.ITIL is vendor neutral
2.It does not prescribe actions
3.ITIL represents best practice
A. 1 and 2 only
B. 2 and 3 only
C. All of the above
D. 1 and 3 only
Answer: C
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