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NO.1 Which one of the following functions would be responsible for the management of a data
centre?
A. Facilities management
B. Service desk
C. Technical management
D. Application management
Answer: A
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NO.2 What do customer perceptions and business outcomes help to define?
A. The value of a service
B. Key performance indicators (KPIs)
C. Total cost of ownership (TCO)
D. Governance
Answer: A
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