Exam Code: ITIL

Exam Name: ITIL V3 Foundation

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ITIL Latest Dumps Total Q&A: 515 Questions and Answers
Last Update: 10-11,2016

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NO.1 The BEST description of an incident is:
A. An unplanned interruption to service or a reduction in the quality of service
B. Any disruptionto service whether planned or unplanned
C. An unplanned disruption of service unless there is a backup to that service
D. Any disruption to service that is reported to the service desk, regardless of whether the service is
impacted or not
Answer: A
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NO.2 Which of the following are reasons why ITILis successful?
1.ITIL is vendor neutral
2.It does not prescribe actions
3.ITIL represents best practice
A. 1 and 2 only
B. 2 and 3 only
C. All of the above
D. 1 and 3 only
Answer: C
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The people factor
Traditional ICT is disappearing. Now it's all about Information Management and Business Process Management. A lot more people are involved in ICT than technicians alone. Information Management is no longer the sole responsibility of ICT professionals; people throughout the organization are involved in monitoring and managing information. This demands new knowledge and skills, applicable across many roles.
 
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