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Apple OS X v10.8 Troubleshooting Sample Questions:
1. What should customers be aware of if they need to use Safari or reinstall OS X Mountain Lion when their Mac has been started from OS X Recovery?
A) An internet connection is required to use Safari and reinstall OS X.
B) A Mac must have at least 4GB of memory to reinstall OS X Mountain Lion.
C) They must charge the Mac's battery to 100% before starting from OS X Recovery.
D) A valid Apple ID is required to use Safari on OS X Recovery.
2. If a technician suspects that a required system font is missing from an installation of OS X Mountain Lion, which folder should be investigated?
A) /Library/Fonts
B) /System/Fonts
C) /System/Library/Fonts
D) ~/Library/Fonts
3. A MacBook Pro with OS X Mountain Lion installed is unresponsive after login. Your customer would like to search online Apple Support articles about this issue. How can she quickly accomplish this task?
A) Startup from 05 X Recovery and choose the Get Help Online option.
B) In order to use Safari, the customer will have to restore the hard disk from a Time Machine backup.
C) Startup from a OS X Mountain Lion Install DVD and choose the Get Help Online option.
D) She must first install OS X Mountain Lion on an external disk, then use Safari to search Apple Support articles.
4. A customer uses her MacBook Air late at night and occasionally has to restart. Despite having muted the speaker volume, the MacBook Air always plays the startup chime loudly. What step should you try first to resolve this issue?
A) Reset the PRAM/NVRAM.
B) Repair disk permissions.
C) Reinstall OS X Mountain Lion.
D) ResettheSMC.
5. A technician suspects that an application unexpectedly quitting at launch has an unusable preference file. What is the expected behavior if the technician moves the preference file out of the Preferences folder?
A) The application will present a warning that the preference file is missing when it launches.
B) A new default preference file will be created when the application launches.
C) The application will continue to use the original preference file.
D) The old preference files will be automatically deleted when the application launches.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: B |
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