BlackBerry BCP-240

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BlackBerry 10 Support Specialist Sample Questions:

1. What Menu item would need to be enabled so BlackBerry Support receives logs from a BlackBerry 10 (BB10) Smartphone?

A) Parental Controls
B) Security Wipe Menu item
C) Diagnostics in the Security and Privacy Menu item
D) Application Permissions

2. When the customer opens a new application, previously running applications are no longer seen. What is most likely happening in this scenario?

A) The Active Screen only displays four running applications. If there are five or more applications active, swipe from the bottom of the screen up to reveal additional running applications.
B) The Active Screen only displays four running applications full size. If there are five or more applications active, the icons are shrunk to allow additional applications to be shown.
C) The Active Screen only displays four running applications. If there are five or more applications active, a second Active Screen is launched to display the additional. Swipe left to right to reveal the additional Active Screen.
D) The Active Screen only displays four running applications. If a fifth application is opened, the oldest running application is closed to make room on the display.

3. What is the list of email retrieval methods that are natively supported on BlackBerry 10 (BB10)?

A) ActiveSync, IMAP, CalDAV
B) ActiveSync. IMAP. POP, CalDAV, CardDAV
C) IMAP. POP. SMTP
D) ActiveSync. IMAP, POP

4. A user has received a new BlackBerry, but the micro SIM has not arrived. How can this user be assisted to activate the new BlackBerry?

A) Wi-Fi activate
B) Activation is not possible
C) NFC Activate
D) VPN Proxy support

5. Once a ticket has been opened with RIM support, how would a report be created to submit logs from the BlackBerry 10 (BB10) handheld?

A) Options > Help > Support > Create Report
B) Settings > Help > Support > Create Report
C) Help > Support > Create Report
D) Settings > Support > Create Report

Solutions: