Nokia SDM_2002001030

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Nokia SDM Certification - PS NSOP Sample Questions:

1. When are purchases usually recognized?

A) When subcontractor invoice is received.
B) When the customer pays the invoice.
C) When goods receipt is posted in SAP.
D) When the service is completed.

2. You are managing a NOC in country 'X' where there are very limited 3G skills. The customer has announced they will upgrade their network to 3G. What solution will BEST resolve the skill issue to the mutual benefit of Customer & NSN?

A) Employ contractors to fill gap whilst competence experts from regional pool transfer capability.
B) A full transition from local support to GNOC delivery should take place, meaning no local 3G Network Operations support in country.
C) Employ contractors in local NOC and Field to fill the competence gap.
D) GNOC provide the NOC and Technical Support with small team of experts based in country.

3. What impact can be expected during the execution of projects for which the scope of work is NOT clearly defined?

A) No impact.
B) SLA's cannot be met due to requirement for scope clarification.
C) Additional Efforts due to intensive Change Management.
D) Non Conformance costs due to unplanned additional work.

4. In setting up the spare part requirements with NSN which of the statements MOST closely describes the key set-up requirement?

A) Implementing a Spare Part Management process and tools in GDC.
B) Having an OLA with Care for spare part management.
C) Having an effective warehouse management system to support Hardware Services.
D) Locating spare parts in Service vehicles and at Network Locations.

5. A planned work has over-run the allocated time window due to confusion over the planned works process. What action could be taken to prevent future over-run of planned works?

A) Reviews Configuration Mgt process and send recommendations to Configuration Mgt Manager.
B) Reviews FM & Performance Mgt process and sends recommendations to FM & Performance Mgt Managers.
C) Review the FM process and send recommendations to the FM Manager.
D) Reviews the Performance Mgt process and sends recommendations to the Performance Mgt Manager.

Solutions: