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Nokia SDM Certification - PS NSOP Sample Questions:
1. What are the MOST critical requirements in Field Operations to ensure performance quality?
A) Making sure there are sufficient people and spare parts to fix faults.
B) Meeting response times with suitably qualified and resourced people for assigned Work Orders.
C) Planning maintenance 24x7 and having people available.
D) Ensuring there is a WFM system in place.
2. What are the 2 main inputs for the cost baseline calculation?
A) Subcontractor Costs and Overhead.
B) Costs of local project resources, and 3rd Party services.
C) Costs of Internal Resources and Costs of Direct External Workforce.
D) Subcontractor Costs and Vehicles and Tools.
3. Why does NwOps have SLA's and which process is the MOST fundamental to achieving this?
A) SLA's defines the quality of the (G)NOC services provided by NSN, The key process that MOST affects SLA's is OSS Administration
B) SLA's define the E2E service quality, Configuration Management is the key process to achieve the target.
C) Contractually we need metrics to measure performance quality; Fault Management is the critical process that supports achieving them.
D) SLA's are necessary to define the service quality targets and Performance Management is the key process to achieve the targets.
4. When the contract was signed, NSN did not offer shared delivery from a GDC. How would you go about influencing the customer to consider using NSN's GDC capability?
A) Demonstrate how the GDC can fully replace the Local Service Delivery and team for managing the customer relationship.
B) Use examples that demonstrate the cost and quality benefits we have achieved through shared delivery in other cases.
C) Demonstrate that the GDC enables the sharing of information gained by managing networks for different operators.
D) Use examples to demonstrate the capacity of the GDC in term of network management. Demonstrate that the shared delivery will not cause any damage to the customer business and highlight the shared delivery's advantage for NSN.
5. You are supporting the HWS set-up for a MV Outsourcing delivery. Which statements covers the MOST critical requirements for successful delivery?
A) Clearly defined SLA's and SOR with achievable MTBF KPI commitments.
B) Clearly defined SOR with customer written into the contract.
C) Clearly defined SOR with all relevant parties and SLA's aligned to the Outsourcing contract.
D) Contract with the HWS providers and clear implementation plan to ensure HW swaps are on time.
Solutions:
Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: C |