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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
1. A customer has 3 ACDs on CMS. ACD1 is in the Eastern time zone; ACD2 is the central time zone, and ACD3 is the Pacific Time zone. The Master clack is in the Central time zone. The users look at a historical daily report for ACD3 and the total calls are less than the interval totals for the same skill and date.
Which statement describes why they do not match?
A) The nightly archivers far ACD1 and ACD2 have not complete yet.
B) The nightly backup was in contention far the nightly archiver for ACD3.
C) The nightly archiver for ACD3 failed to run successfully.
D) The nightly archiver far ACD3 ran before the day ended and only archived part of the day.
2. A customer needs help with maintaining service level targets.
Which Advocate feature will make automated adjustments to overload settings?`
A) Vector Queuing Priorities
B) Service Objective
C) Dynamic Percent Allocation
D) Dynamic Threshold Adjustment
3. The customer has both BCMS and CMS at a contact center
What is the major difference that could affect call data?
A) BCMS holds data longer than CMS
B) BCMS records the call at the start of the call, and CMS records the call at the end.
C) CMS records the call at the start of the call, and BCMS records the calf at the end
D) BCMS will not collect data if the link to the CMS is down.
4. A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week When the switch is upgraded, what needs to happen before the link will come up using the CM6 protocol?
A) Only the switch release in the CMS needs to be changed to CM6.
B) Both the reporting adjunct the switch and the switch release in the CMS need to be updated
C) Only the reporting adjunct in the switch needs to be changed to R16 CMS.
D) It is not necessary far either the reporting adjunct or the switch release to change.
5. During implementation testing, the technician notices that the communication manager display events command shows number of entries for "Event type 30, No TTR available" upon further investigation the technician finds that the TTR has not yet been installed.
Which vector command failed (causing the Event Type 30) because there was no TTR?
A) route-to-digits
B) collect-digits
C) converse-on
D) queue-to
Solutions:
Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: B |