NO.1 The BEST description of the purpose of Service Operation is?
A. To decide how IT will engage with suppliers during the Service Management Lifecycle
B. To design and build processes that will meet business needs
C. To deliver and support IT Services at agreed levels to business users and customers
D. To proactively prevent all outages to IT Services
Answer: C
ITIL test questions ITIL Braindumps
NO.2 Which of the following are the MAIN objectives of incident management?
To automatically detect service affecting events
To restore normal service operation as quickly as possible
To minimize adverse impacts on business operations
A. 1 and 3 only
B. 2 and 3 only
C. All of the above
D. 1 and 2 only
Answer: B
ITIL Practice Questions
NO.3 Which of these statements about Service Desk staff is CORRECT?
A. Service Desk staff should be recruited from people who have high levels of technical skill tominimize
the cost of training them
B. The Service Desk can often be used as a stepping stone for staff to move into other more technical or
supervisory roles
C. The Service Desk should try to have a high level of staff turnover as the training requirements are low
and this helps to minimize salaries
D. Service Desk staff should be discouraged from applying for other roles as it is more cost effective to
keep them in the role where they have been trained
Answer: B
ITIL practice test ITIL Study Guide
NO.4 Which of the following statements is INCORRECT?
A. The SKMS can include user skill levels
B. The SKMS can include data on the performance of the organization
C. The Service Knowledge Management System (SKMS) includes Configuration Management Databases
(CMDB)
D. The SKMS is part of the Configuration Management System (CMS)
Answer: D
NO.5 In which core publication can you find detailed descriptions of Service Level Management, Availability
Management, Supplier Management and IT Service Continuity Management?
A. Service Design
B. Service Strategy
C. Service Operation
D. Service Transition
Answer: A
ITIL demo ITIL exam prep
NO.6 Which of the following statements is INCORRECT?
A. The SKMS can include user skill levels
B. The SKMS is part of the Configuration Management System (CMS)
C. The Service Knowledge Management System (SKMS) includes Configuration Management Databases
(CMDB)
D. The SKMS can include data on the performance of the organization
Answer: B
ITIL Exam Cram
NO.7 Which of the following sentences BEST describes a Standard Change?
A. A change that correctly follows the required change process
B. A change that is made as the result of an audit
C. A pre-authorized change that has an accepted and established procedure
D. A change to the service provider's established policies and guidelines
Answer: C
ITIL original questions ITIL Braindumps
NO.8 Which of the following is NOT an example of Self-Help capabilities?
A. Menu-driven range of self help and service requests
B. A direct interface into the back end process handling software
C. Requirement to always call the service desk for service requests
D. Web front-end
Answer: C
ITIL test ITIL Braindumps ITIL real dumps
All the IT professionals are familiar with the EXIN ITIL real dumps. And everyone dreams pass this demanding exam. EXIN ITIL real dumps is generally accepted as the highest level. Do you have it? About the so-called demanding, that is difficult to pass the exam. This does not matter, with the ITCertTest's EXIN ITIL real dumps in hand, you will pass the exam successfully. You feel the exam is demanding is because that you do not choose a good method. Select the ITCertTest, then you will hold the hand of success, and never miss it.
ITIL practice questions is continuing to provide the candidates with IT certification exam-related reference materials for years. ITIL practice questions.com is the website that is validated by all the test-takers, which can provide all candidates with the best questions and answers. ITIL practice questions comprehensively ensures the interests of all candidates, which enjoys immense praise of the candidates. Moreover ITIL practice questions is the most trusted website on the current market.
If you choose ITCertTest, success is not far away for you. And soon you can get EXIN certification ITIL practice questions certificate. The product of ITCertTest not only can 100% guarantee you to pass the exam, but also can provide you a free one-year update service.
ITCertTest is a website for EXIN certification ITIL real dumps to provide a short-term effective training. EXIN ITIL real dumps is a certification exam which is able to change your life. IT professionals who gain EXIN ITIL real dumps authentication certificate must have a higher salary than the ones who do not have the certificate and their position rising space is also very big, who will have a widely career development prospects in the IT industry in.
Exam Code: ITILExam Name: ITIL V3 Foundation
One year free update, No help, Full refund!
ITIL Test Answers Total Q&A: 369 Questions and Answers
Last Update: 07-16,2015
ITIL Exam Cram Detail: ITIL Test Answers
ITIL Exam Questions: http://itil.actualtests.xyz
Article Link: http://www.itcerttest.com/ITIL_braindumps.html