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EXINNO.1 The BEST description of the purpose of Service Operation is?A. To decide how IT will engage with suppliers during the Service Management LifecycleB. To design and build processes that will meet business needsC. To deliver and support IT Services at agreed levels to business users and customersD. To proactively prevent all outages to IT ServicesAnswer: CITIL test questionsITIL BraindumpsNO.2 Which of the following are the MAIN objectives of incident management?To automatically dete[...]