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NO.1 A customer can use 80 hours of phone support and 20 hours of email support, according to
the agreement you set up with this customer.
You need to configure an entitlement.
What should you do?
A. Create an entitlement, with two entitlement channels for each type of support.
B. Create an entitlement, and link to two templates for each type of support.
C. Create an entitlement, and link to two cases for each type of support. OC
D. Create an entitlement with two service level agreements (SLAs) for each type of support.
Answer: A

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Explanation:
Ref: http://inogic.com/blog/2014/06/entitlements-in-dynamics-crm-2013-spring-release/

NO.2 What is required to view a Dynamic Excel report?
A. Create the export from a System View.
B. Have system administrator rights.
C. Save the Advanced Find query in Microsoft Dynamics CRM.
D. Have Outlook Client installed.
Answer: D

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