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Exam Code: ITIL-F
Exam Name: ITIL Foundation
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ITIL-F test pdf Total Q&A: 295 Questions and Answers
Last Update: 2016-11-15

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Exam Code: ITIL
Exam Name: ITIL V3 Foundation
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ITIL verified answers Total Q&A: 515 Questions and Answers
Last Update: 2016-11-15

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NO.1 Improving the process

NO.2 Which of the following processes are performed by the service desk?
1.Capacity management
2.Request fulfilment
3.Demand management
4.Incident management
A. 2 only
B. 3 and 4 only
C. All of the above
D. 2 and 4 only
Answer: D

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