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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:
1. A technician has just completed installing and configuring the Avaya Quality Monitoring application on a single server. The server has C and D drive. The application and the data content files are installed on the D drive. When trying to replay test calls, the technician finds the contacts have no audio.
Where on the Avaya Quality Monitoring server should the technician check to see if the files are being copied from the Avaya Contact Recorder server?
A) C:\tmp
B) D:\eCorder\01\data\tmp
C) C:\windows\tmp
D) D:/eCorder\01\tmp
2. A user created a new random business rule for an agent, and saved the rule as DS Random rule in the Test Rule folder. After a period of time the user noticed that the rule has not triggered.
Which three troubleshooting steps should the user follow to resolve this problem? (Choose three)
A) Make sure that the user is added under selected agents
B) Make sure the rule is set to active
C) Verify the Randomizer rule is saved
D) Reboot the server
E) Verify the Event rule is saved
3. A technician has successfully completed installing the Enterprise Reporting server. The Enterprise Reporting URL is launched, and the success of the installation needs to be verified.
Which login credential should be supplied so login can occur?
A) eqadmin with password passion
B) cslogin with password passion
C) eadmin with password password
D) ws_admin with password cs
4. For Avaya Quality Monitoring, what is the name of the Microsoft SQL database that needs to be backed up?
A) Wware database
B) Avaya_QM database
C) Witness database
D) Verint database
5. You have the following servers:
1.Avaya Contact Recorder Master
2.Avaya Contact Recorder Standby
3.Avaya Contact Recorder Slave
4.Centralize Search and Replay Server
What is the correct order for upgrading the Avaya Contact Recorder Servers?
A) 1, 3, 2, 4
B) 2, 1, 3, 4
C) 3, 1, 2, 4
D) 4, 1, 3, 2
Solutions:
Question # 1 Answer: B | Question # 2 Answer: A,B,C | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: A |